Understand the cause. Clarify the next decision.
We examine performance gaps, workflows and the basis for decisions together. We compare records with team interviews to clarify possible causes, options and priorities.
From question to decision ↗Where does the delay begin?
A late delivery may reflect production capacity, an approval queue or missing information. We compare the stages an order passes through and the time it spends waiting to distinguish these explanations.
- 01
Order
Request and scope record
- 02
Approval
Where waiting starts
- 03
Preparation
Missing information and rework
- 04
Delivery
Actual outcome and confirmation
Test the cause. Then choose the improvement.
We examine records, team interviews and how work happens in practice. Where data is limited, we begin with sample files, observation and a short period of measurement.
Define the decision question and time period. Reconcile definitions and process stages. Design checks that distinguish competing explanations. Review findings and options with the process owner, then record an owner and follow-up date.
What you take away
A process and delay map
Definition dictionary
Sourced finding notes
Open questions
Prioritised checks and improvement options
A decision and outcome record
Check before deciding
Why are deliveries late?
Sources to examine
Start by comparing approval steps and waiting times before dispatch.
Possible explanation
Approval ownership for exception orders may be unclear. Insufficient capacity has not yet been ruled out.
Check before deciding
Compare where standard and exception orders wait.
Decision record
Use the check to agree the action, owner and review date with the process owner.
Scope and responsibilities
The organisation agrees the review scope and access. The strength of findings depends on record quality and coverage. Workflows are not changed without the process owner’s approval; the review does not score individual employees.
Further reading
Distinguishing symptoms from causes in business processes ↗Let’s discuss your next decision.
Tell us about the decision, the current situation and your target date. There is no need to send sensitive data or documents in your first message.
Let’s talk